FAQs

General

 

What is The Everset?

The Everset is a subscription service that offers designer curated furniture packages without the burden of ownership. We partner with the real estate community to offer furniture as a service.

 

How does The Everset’s subscription service work?

  1. Select your furniture package online or design your own apartment from our à la carte items.
  2. We will deliver and assembly your furniture (at no cost!).
  3. At the end of your subscription term, you can renew, swap or return your furniture. It’s that simple.

  

What cities do you serve?

We currently service all 5 boroughs of New York City, along with parts of New Jersey and Southern Westchester. For more information, please send us an email at hello@TheEverset.com.

 

How are your packages created?

Every piece in our packages is handpicked by our design team to give you both functionality and style.

 

Do you recycle or donate your furniture?

Here at The Everset we believe in protecting the environment and giving back to our local community. That is why we have partnered with Habitat for Humanity to help reduce waste and provide people with affordable housing. Once our furniture comes to the end of its life with us, we donate it to a Habitat for Humanity ReStore. Proceeds from the sale of the furniture are then used to build homes in NYC.

 

How do I contact The Everset?

The best way to reach us is at hello@TheEverset.com.

 

Our Furniture

 

Where does your furniture come from?

The Everset sources its products from premier global furniture vendors, bringing you the best out there.

 

Has my furniture been used previously?

Oftentimes the furniture is brand new. When it has been used, it undergoes a thorough inspection and cleaning process prior to arriving at your home. This means that it is delivered looking like new!

 

Is my mattress new?

Yes! All mattresses provided by The Everset are brand new and are yours to keep after your subscription ends.

 

Are your products pet friendly?

We want everyone to be comfortable in their home, including fiddo and mittens! Our products are selected with your whole family in mind.  

  

Delivery & Pickup

 

How do I schedule my delivery date?

Select your desired delivery date during the checkout process. We will do our best to accommodate the selected date. Once your order is placed, we will contact you to schedule and confirm your delivery.

 

Is there a delivery, assembly or pickup fee?

No. Delivery, assembly and pickup are free!

 

What if I move during the subscription period?   

No problem, we can move any furniture you ordered with The Everset for a small fee. Send us an email at hello@TheEverset.com and we will work out the details. Unfortunately, we cannot  move items that are not ours.

 

Does my building require insurance? Can you help with this?

Your building may require The Everset to provide insurance, and yes, we can help. The insurance process starts when you place your order with The Everset. We will gather a little information at that time to make the process as easy as possible.

If your building does require insurance, you can either provide us with their insurance requirements and we will obtain an insurance certificate. Or you can provide us with your building/property manager’s contact information, and we will coordinate directly with them.

 

Do I need to reserve the elevator in my building? Can you help with that?

Some buildings require that you reserve the elevator for deliveries or only allow deliveries at certain times. Please inquire with your building or pass along their contact info and we will assist you with this process.

 

 

Subscriptions

 

When will I be charged for the service?

Customers will be charged at the time of purchase for the first month of their subscription. You will be charged monthly on the same date going forward for your subscription.

 

Is there a minimum monthly cost for the service?

The minimum monthly cost is $89 per month. 

 

Can I subscribe for fewer than 3 months?

In a tight spot? If you require a subscription of less than 3 months, please email us at hello@TheEverset.com and we will work to accommodate your request.

 

How do I renew, swap or return my furniture?

You will receive an email prior to your subscription ending, asking if you would like to renew, swap, or return you furniture. Just let us know at that time and we will contact you regarding a pickup date if necessary.

 

What is The Everset’s return/cancellation policy?

We get itlife happens, and things change. In the event you need to cancel your subscription, please reach out to our team and we will assist you.

 

Please note:

  • If an order is canceled prior to delivery or within the first 5 days, we will issue a full refund.
  • If an order is canceled on day 6 to 3 months, it is subject to a cancellation and pickup fee. This fee will vary depending on the amount of furniture.

 

What if I need to change the length of my subscription?

No problem, you will just be charged the difference between your original subscription and your new one.

 

What if something doesn’t fit in my building or apartment?

Measure twice and deliver once is our motto. Please make sure that the furniture you select will fit in your building, elevator, stairs or apartment. All furniture dimensions can be found on our website. We will do everything we can to get it from us to you, but a $50 per item restocking fee will be charged for items that don’t fit. 

 

What happens if my furniture gets damaged? Will I be charged?

We want you to enjoy your furniture, and expect a normal amount of wear and tear. Excessive damage beyond this may result in an additional charge.

 

I love my furniture from The Everset; can I purchase it?

We are thrilled that you love our products! Please reach out to our representatives at hello@TheEverset.com with any inquiries about purchases and we will try and accommodate your request.

 

Staging

 

Does The Everset do staging?

Yes, we do, and at a much lower cost than traditional staging companies.

 

How can I arrange to have an apartment staged?

Shoot us an email at hello@TheEverset.com and we will get back to you with next steps.

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